When you sign up to a subscription, you’ll receive regular deliveries of wine based on the subscription you sign up to.

Your subscription will be charged automatically on an assigned billing date based on the billing cycle of your subscription. Your subscription will continue unless you alter or cancel it.

Yes, you’ll need to be a My Dan’s member to sign up to a subscription. It’s free to join and as a My Dan’s Member you’ll have access to the full range of member benefits. Click here to find out more and join today!

You can find more information through our Help Centre.

Yes, you can order more than one box of your subscription prior to despatch. You can add extra boxes in the subscription tab of your My Dan’s account dashboard or by clicking here.

In some instances stock limitations may impact the number of additional boxes available.

We’ll send you an email with the details of your next subscription (including your billing date) prior to each delivery. You can edit your details or cancel your subscription at any time prior to your billing date. You can also skip your subscription, however this must be done 3 days prior to your billing date. If you don’t make any changes, your subscription will be sent and your credit card charged.

You can make any changes to your subscription via the subscription tab in your My Dan’s account dashboard.

We’ll send your subscription box using the delivery instructions listed on your account.

Please ensure that the correct contact details (delivery address, phone number and email address) are up-to-date for each delivery. You can update your contact details through your My Dan’s account dashboard or by clicking here.

To update your delivery details, log into your My Dan's account and head to the subscription tab in your My Dan's dashboard or click here .

Click on the ‘ships to’ section and a sidebar will open with an option to update your delivery details. From here you can update both your delivery and billing address. You will have the option to select an address from the saved address in your My Dan's account or to enter a new address. If you choose to enter a new address it will be saved in your My Dan's account. Once you have finished press save and your payment details will be updated.

You can skip your next box through the subscription tab in your My Dan’s account dashboard. You can find further information in our Help Centre.

You’re permitted to skip your subscription at least 3 days prior to the billing date. If you do not skip at least 3 days before the billing date, your delivery will be dispatched and you’ll be charged in line with your subscription.

You can cancel your subscription through the subscription tab in your My Dan’s account dashboard. You can find further information in our Help Centre.

You’re permitted to cancel your subscription at any time prior to the next billing date. If you don’t cancel your subscription prior to your next billing date your subscription box will be dispatched and you’ll be charged in line with your subscription before your subscription is cancelled.

As a subscription customer we want to make sure that you enjoy your wines, which is why you’re entitled to our Dan Picked Promise. If you’re at all unhappy with your wines, and it's been less than a year since delivery, get in touch with our Customer Service Team via the Help Centre and we’ll arrange a refund or replacement of the affected wines.

The Dan Picked Promise is only available to your subscription box or products within your subscription and is not transferable to any other purchase from Dan Murphy’s.

While we will work to replace your box or products within your box, some stock limitations may prevent us from arranging a full replacement.

You may be required to return the products that are to be refunded or replaced. The Dan Picked Promise is not available for excessive or unreasonable use.

Conditions apply to any returns and refunds. For more information please review the Subscription Terms & Conditions and Dan Murphy’s Returns & Refunds Policy.