Why is the website declining payment and asking me to check with my bank when I'm using a gift card?

This might be caused by the checkout page timing out due to being idle for too long, or by our gift card payment processing systems experiencing a temporary outage. Please try waiting a few minutes, refreshing the page, and trying again. If the problem persists, please feel free to get in touch with us at the bottom of this page.

Please also try to clear the cache and cookies and also try to remove any saved gift cards and try again.

Please ensure that the gift card has been properly activated and that the information has been correctly entered in the checkout. If you are having trouble activating your gift card, you may need to seek help on the WISH website here. If you believe the gift card is fine and the problem is with Dan Murphy's checkout, please get in touch with us at the bottom of the page for further assistance.

Last Updated: 9th June 2021