Back to help centre
About us & our policiesShopping with Dan Murphy'sDelivery, order tracking & pick upReturns & refundsMy Dan's MembershipOnline security and technical assistanceEvents, corporate & store servicesConnect with Dan Murphy'sSubscriptions

Why are the Member Offers not getting applied to my order when I go to the checkout?

The most common reason for this is due to not being logged in to your My Dan's account. Please ensure you are logged in.  Our Member Offers are only available to registered My Dan's Members, so the discounted price will not be adjusted unless you are signed in on the website. To confirm you are signed in, the page should show your name on the top right-hand corner just next to the search bar.

If you still require help, Murphy will be able to assist you or pass you to a human team member. 

Last Updated: 20th February 2024

Was this article helpful?

Can’t find what you’re looking for?

Our assistant bot is available 24/7 to help you. If Murphy can’t help you, he can connect you to a human customer care agent via live chat.

Live chat operating hours (AEST):  -

First, would you like to change your store?

We’re about to change your default store setting to Dan Murphy's (as selected in the chat).

This ensures you see the correct product availability & prices at each store, would you like to change your store setting?

From:

Dan Murphy's (default store setting)

To:

Dan Murphy's (selected store in the chat)