My Dan's - Terms and Conditions

 

1. OVERVIEW 

 

1.1. My Dan’s is the customer loyalty program for Dan Murphy’s. 

 

1.2 These Terms and Conditions apply to the My Dan’s program. You agree that these Terms and Conditions will apply to you once you register as a My Dan’s member (My Dan’s Member) and participate in the My Dan’s program, including when you: 

• scan your My Dan’s card in store; 
• login to your My Dan’s account and shop online at www.danmurphys.com.au (Dan Murphy’s Online) or via our Dan Murphy’s app (collectively, the Sites); 
• link your My Dan’s account to a digital platform that has partnered with Dan Murphy’s and you purchase Dan Murphy’s products from that partner’s platform; or
• access or use any Member Benefits. 

 

1.3 The Sites include Dan Murphy's Online and the Dan Murphy’s app where you may purchase Dan Murphy’s products sold by Dan Murphy’s.

 

1.4 The Sites are owned and operated by Endeavour Group Limited (ABN 77 159 767 843) (Endeavour Group) trading as Dan Murphy’s.  

 

2. MEMBERSHIP

 

2.1  Who can become a My Dan’s Member?

Any individual aged 18 years or over who lives in Australia can become a My Dan’s Member. By registering as a My Dan’s Member you warrant that you are 18 years or over and that you will not obtain or supply alcohol on behalf of a person under the age of 18 years.  We may require proof of age to verify your age. 

 

My Dan’s Members must provide accurate and up-to-date personal details, including an accurate and up-to-date email address, mobile number and delivery address. You confirm that: 

• all the details that you have provided in joining as a My Dan’s Member are true and correct; and 
• you will update your information as required throughout the term of your membership.  

 

2.2. Can I share my My Dan's Membership with another person?

We like sharing too, but My Dan’s is all about your personal tastes and interests and your My Dan’s membership is personal to you. Please ask your friends and family to join My Dan’s if they also would like to receive their own personalised Member Benefits.

 

2.3. What are the Member Benefits?

Member Benefits are offers, personalised promotions, and other benefits that are exclusively available to registered My Dan’s members. 

 

As Member Benefits change frequently, please keep an eye out for My Dan’s communications which will feature the latest Member Benefits. Alternatively, please visit our My Dan’s Loyalty Program webpage or find the latest Member Benefits in-store. 

 

Member Benefits may include exclusive product discounts, promotions or offers, competitions, events and other exclusive offers from selected third party businesses. Please note that some Member Benefits may be subject to further specific terms and conditions that we will communicate to you from time to time.

 

2.4 What are My Dan’s Membership Facilities?

As part of providing you with Member Benefits, we may make My Dan's membership facilities available to you to facilitate your access to Member Benefits (Membership Facilities). Membership Facilities include plastic, paper or digital membership cards and the Dan Murphy’s app. 

 

Please keep Membership Facilities issued to you safe and secure, because if they are lost, stolen or damaged, we may not be able to replace them and you cannot redeem the relevant Member Benefit. 

 

Membership Facilities remain our property and any tampering with or defacing of

them, will render those items invalid.

 

For more information you can visit the My Dan’s membership page here.

 

2.5. What exclusions apply to Member Benefits?

Member Benefits must not be used for commercial and not-for-profit association purposes. Member Benefits may only be used for personal and household use. We reserve the right to reasonably determine what constitutes a household quantity of any good or services. A purchase of goods or services may exceed a reasonable household quantity even if the purchase is split over more than one transaction.

As Member Benefits are personal to you, they cannot be transferred to any other person.

 

We also reserve the right to set retail limits, which also apply to  the redemption of Member Benefits. An up-to-date list of Dan Murphy’s retail limits per customer, per category, per day can be viewed here.  These retail limits are subject to change at any time, and we reserve the right to cancel items from your order if they are exceeding our limits. You will be refunded any items not supplied. We may also provide you reasonable notice of any special temporary purchase limits on certain products from time to time. 

 

For each Member Benefit, we may specify individual exclusions and preconditions (including qualifying spend and duration). These will be clearly indicated at the time of your purchase with us. 

 

You cannot qualify for Member Benefits on delivery charges, or when withdrawing cash or purchasing gift cards, tobacco products or accessories. Member Benefits can also not be exchanged for cash or store credit.

 

2.6  How do I qualify for Member Benefits?

When completing a purchase in-store at Dan Murphy’s, please scan your My Dan’s card or digital wallet at the checkout.

 

When completing a purchase with Dan Murphy’s Online or via the Dan Murphy’s app, please ensure that you have signed in to your My Dan’s account before completing the purchase.

 

2.7  What are my responsibilities in relation to My Dan’s membership?

By registering as a My Dan’s Member you warrant that you are 18 years or over and that you will not obtain or supply alcohol on behalf of a person under the age of 18 years. 

 

Please ensure the personal details under your My Dan’s account are true, correct and up-to-date. You can update your details directly under your My Dan’s account or by contacting our Help Centre. If you don’t provide accurate personal details, we may not be able to provide you with your Member Benefits.

 

It is your responsibility to keep your My Dan’s card and/or digital wallet safe and secure. Please treat your My Dan’s account password as your confidential information. You must take all reasonable steps to prevent unauthorised use or access to your My Dan’s card or digital wallet, your My Dan’s account and information about your My Dan’s membership, including your account password. We recommend that you do not use a password for your My Dan’s account that you have already used for another online account. You acknowledge that unauthorised access to your My Dan’s card or digital wallet, account and personal information may occur if you do not take these steps.

 

Any tax, liability, or duty incurred by you arising from your participation in the My Dan’s program is your responsibility.

 

2.8  What do I do when my My Dan’s card is lost, stolen or damaged?

If your My Dan’s card has been damaged, lost or stolen, don't worry! Simply click on the 'Need A New Card?' section in your My Dan’s account and follow the prompts. We'll deliver your new card in approximately 7-10 business days. 

 

Please note there is a maximum of three (3) My Dan’s cards for each My Dan’s Member per year. Alternatively, you can add your registered My Dan’s card to your digital wallet, which can be used instead of a physical card.

 

If you have lost your My Dan’s card or suspect it has been stolen, please report this via email to privacysupport@edg.com.au.   

 

3. PRIVACY AND COMMUNICATIONS

 

3.1 How does Endeavour Group collect, use and disclose my personal information?
Endeavour Group will collect, use and disclose your personal information and the personal information of gift recipients in accordance with the Privacy Policy and Collection Statement, which form part of these Terms and Conditions.

 

By registering as a My Dan’s Member, scanning your My Dan’s card, or using or attempting to access or use any Member Benefits, you acknowledge that you have read the Privacy Policy and Collection Statement, and understand and agree that we will collect, use, store and disclose your personal information in accordance with these terms, including the Privacy Policy and Collection Statement.

 

Our Privacy Policy details how you can contact us, and how you can seek access to and correct your personal information or raise a privacy concern with us.

 

3.2 What are my rights to opt in or opt out of marketing communications?
Opt in
Where you have opted in to receive marketing communications, you agree that we may send you marketing and promotional messages and tailored communications advertising goods and services via various channels, including by email, SMS, app notifications, phone or post.

Opt out
Alternatively, you may opt out of receiving marketing communications, including opting out of direct marketing messages received via certain channels, or opting out of receiving certain advertising by modifying your marketing preferences on your My Dan’s account. In the case of certain marketing communications (including email or SMS), you may also use the opt out facility we provide in that communication. If you use the opt out facility provided in that marketing communication, you will be unsubscribed from the specific channel used for that marketing communication. You can also opt-out by contacting our Help Centre.

 

In limited circumstances, our cybersecurity controls may block you from accessing our Site in order to  unsubscribe. If this happens, please send us an email to contactus@danmurphys.com.au with the channel(s) (i.e., email or SMS) that you wish to unsubscribe from and we will ensure that your request is actioned as soon as possible.

 

Opting out of receiving commercial electronic messages from My Dan’s will not withdraw your consent to receive messages from other Endeavour Group brands under separate terms and conditions. If you would like to opt out of other Endeavour Group brands please follow the opt out facilities in their communications or other opt out options set out in their terms and conditions.

 

Tailored advertising is advertising that is specifically tailored to particular segments of My Dan’s Members based on certain attributes, behaviours or preferences which they have in common. Tailored advertising is facilitated through the use of cookies and other digital technologies. For more information (including on how to opt-out of tailored advertising), please see our Cookies Statement.

 

If you have any questions about how to opt-out or unsubscribe please contact our Help Centre.

 

Regardless of whether you opt out of any and/or all commercial electronic messages (including email, SMS or push notifications, where applicable), you agree to still receive service-based electronic messages relating to your membership, including changes to these Terms and Conditions, our Privacy Policy or Collection Statement, account transactions or important information (for instance recall notices) relating to products you have purchased or other information we’re required to provide you by law. 

 

Your agreement to receive service-based electronic messages is effective until such time as you elect to terminate your My Dan’s membership.

 

You may not opt out of receiving service-based electronic messages without terminating your My Dan’s membership. You will need to contact our Help Centre to terminate your membership and you will thereafter no longer receive commercial electronic messages or service-based electronic messages which are sent to My Dan’s members.

 

You acknowledge and agree that we are not required to include an unsubscribe function in electronic messages where it may be impracticable for us to do so. This may include push notifications or service-based electronic messages (such as account creation and order confirmations) that contain hyperlinks to website content that is primarily factual in nature, such as our Privacy Policy or Terms and Conditions, where such pages incidentally contain commercial content (for example in the page footer).

 

3.3 Device in-app and push notifications and your device settings

We may send service and marketing-related notifications to your device provided that you have opted in to receiving such notifications on your device. You can opt out from allowing Dan Murphy’s to send you notifications by adjusting the permissions in your device settings or adjusting the communication preferences in your Dan Murphy’s app on your device. Please note that these notification settings are specific to your device.

 

4. GENERAL

 

4.1  Can we change or terminate these Terms and Conditions?

Yes. To the extent permitted by law, we may change, suspend or terminate these Terms and Conditions or My Dan’s program at any time with reasonable advance notice to you.

 

We will give advance notice of any such change, suspension or termination on the Sites or via a service message (or you can obtain details by contacting our Help Centre), which will allow you time to cancel your membership within the period of that advance notice, in the event that you do not wish to agree to the relevant change or suspension.

 

Where we change the Terms and Conditions, a copy of the revised Terms and Conditions will be available on the Sites or can be obtained by contacting our Help Centre.

 

If you continue to use your My Dan’s card or seek to access or use any Member Benefits after the period of advance notice has expired, you will be deemed to have accepted the amended Terms and Conditions.

 

4.2 How do I cancel my My Dan’s membership?

If you would like to cancel your My Dan’s membership, please reach out to our Help Centre  for further assistance. Please note that you will no longer be entitled to Member Benefits after you have cancelled your My Dan’s membership.

On cancellation of your My Dan’s membership, we may continue to retain your membership information in accordance with our legal obligations and, in de-identified form, for our general data analysis purposes. We may allocate to another customer any membership identifier (including number) previously allocated to you.

 

4.3 What are our rights in relation to your My Dan’s membership?

4.3.1 We may refuse your application for a My Dan’s membership for any reason, including if: 

• it is required by law;
• we reasonably believe it would be in breach of any of our policies and/or responsibilities, including but not limited to, our RSA Commitment; or 
• there is an event or circumstances outside of our control which causes us to be unable to comply with all or a material part of our obligations, or results in us being unable to enforce our rights, under these Terms and Conditions.   

4.3.2 We may suspend, terminate or limit your access to a My Dan’s membership in its reasonable discretion, including if:

• you breach these Terms and Conditions and: 
  • the breach cannot be remedied; or 
  • you fail  to the remedy the breach within 10 days of our notice to you of that breach;
• we reasonably believe you have used the Sites and/or the Member Benefits in a fraudulent or unlawful manner;
• it is required by law; or 
• there is an event or circumstances outside of our control which causes us to be unable to comply with all or a material part of our obligations, or results in us being unable to enforce our rights, under these Terms and Conditions. 

4.3.3 We may reverse any Member Benefits which have been applied by you if: 

• you have returned the goods or you have been refunded for the goods in respect of which those Member Benefits were applied; or 
• there are any other grounds which we consider, in our reasonable discretion, justify a reversal (for instance, if the Member Benefits were applied through fraudulent means).

4.4 What is our liability in relation to your My Dan’s membership?

You acknowledge and agree that there may be circumstances outside of our control that may result in:

• delay in issuing you with, or non-issue to you of, certain Member Benefits;
• delay in issuing or, in accordance with section 8, a non-replacement of a lost, stolen or damaged My Dan’s card;
• Member Benefits being incorrectly applied to your My Dan’s account due to fraudulent activity by customers; 
• loss, theft or damage to any documentation (such as the My Dan’s welcome letter or My Dan’s card) sent to you through the post; or
• a suspension and/or termination of the My Dan’s program,

and, to the maximum extent permitted by law (noting that nothing in these Terms and Conditions limits your rights under the Australian Consumer Law), we will not be liable to you in any way for any cause in connection with such matters, including for any unused Member Benefits at the time of termination of your membership.

 

You agree that any comments, suggestions or recommendations you may receive from us or others as part of your My Dan’s membership may not be suitable or complete. Such information may not be reliable, accurate, or complete or timely and you should make your own enquiries. 

 

Your rights under the Australian Consumer Law: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

 

Without excluding, restricting or modifying the rights and remedies to which you may be entitled under these consumer guarantees provisions of the Australian Consumer Law or our potential liability under those provisions:

(a) you acknowledge that the Sites and each product is provided "as is" and that we do not make any warranty or representation as to the suitability of My Dan’s membership, the Sites or a product for any purpose;

(b) we exclude all other implied terms and warranties, whether statutory or otherwise, relating to the products, services of My Dan’s membership, the Sites or the subject matter of this agreement to the maximum extent permitted; and

(c) we (and our related bodies corporate, agents, employees, officers and representatives) will not be liable to you for indirect and consequential loss arising from or connected to this agreement in contract, tort, under any statute or otherwise (including, without limitation, for loss of revenue, loss of profits, failure to realise expected profits or savings, loss or corruption of data and any other commercial or economic loss of any kind).

Our liability (and any liability of our related bodies corporate, agents, employees, officers and representatives) to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether the liability arises in contract, tort (including negligence), under any statute or otherwise.

 

4.5 Who do I contact if I have a complaint, question or feedback?

If you have a complaint, question or feedback regarding your My Dan’s membership, please contact our Help Centre.  

 

For more information on My Dan’s membership you can visit the My Dan’s membership page here. 

 

Last updated: 14th February 2025